Terms of Service

Last updated: March 4, 2026

1. Acceptance of Terms

By downloading, installing, or using Re:Bond ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

These Terms constitute a legally binding agreement between you and DuoSync LLC ("we," "our," or "us"). We may update these Terms from time to time, and your continued use of the App constitutes acceptance of any changes.

2. Description of Service

Re:Bond is a mobile application designed to help couples reflect, communicate, and build stronger emotional connections through:

  • Daily check-ins: Personal mood tracking and reflection journaling
  • Weekly insights: AI-generated analysis of relationship patterns
  • Bond questions: Double-blind questions for couples to answer together
  • Nook: Shared and private notes, reminders, and lists

The App uses artificial intelligence to generate insights and suggestions. These are intended as conversation starters and reflective tools, not professional advice.

We may introduce new or experimental features from time to time. These features may be modified, suspended, or removed at our discretion. For material changes that negatively affect paid subscribers, we will provide reasonable advance notice where practicable.

3. Eligibility

To use Re:Bond, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into a binding agreement
  • Not be prohibited from using the App under applicable laws

By using the App, you represent and warrant that you meet these eligibility requirements.

4. Account Registration

To use Re:Bond, you must create an account using Apple Sign-In or Google Sign-In. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Not share, transfer, or allow any other person to use your account
  • Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Partner Connection

Re:Bond allows you to connect with one partner at a time. By connecting with a partner, you agree that:

  • Certain data (weekly insights, Bond answers, shared notes) will be visible to your partner
  • You have your partner's consent to connect and share data through the App
  • Either partner may disconnect at any time through the App settings

When you disconnect from a partner, shared insights and Bond answers remain in each partner's history. Private check-ins and private Nook notes are never affected. You may request deletion of your account and all associated data at any time.

Re:Bond is designed for consensual use by both partners. If you are in a situation involving domestic violence, abuse, or coercion, using this app may not be safe. If you or someone you know is experiencing domestic violence, please contact the National Domestic Violence Hotline at 1-800-799-7233.

If we believe a connection was made without a partner's consent, we may disconnect the accounts and suspend or terminate the offending account. We do not monitor partner relationships for consent disputes and act only based on information available to us.

We are not responsible for disputes between partners regarding shared content.

6. Acceptable Use

You agree to use Re:Bond only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Use the App to harass, abuse, or harm another person
  • Upload content that is illegal, threatening, defamatory, or violates others' rights
  • Attempt to access another user's account without authorization
  • Reverse engineer, decompile, or disassemble the App
  • Use automated systems or bots to access the App
  • Interfere with or disrupt the App's infrastructure
  • Use the App to impersonate others, engage in fraud, or submit false reports or complaints intended to harm others or the App
  • Introduce malware, viruses, or other harmful code
  • Bypass or attempt to bypass security or access controls, or probe the App for vulnerabilities

7. User Content

You retain ownership of content you create in the App (check-ins, notes, answers). By using the App, you grant us a limited, worldwide, royalty-free license to:

  • Store and process your content to provide our services
  • Use aggregated and/or de-identified data to improve our services (see our Privacy Policy for details on AI processing)

This license includes the right to host, reproduce, transmit, and display your content as necessary to operate the App (including sharing content you choose to share with your connected partner) and to use our service providers to do so. This license lasts only as long as needed to operate and improve the App and as otherwise permitted by our Privacy Policy (including retention and deletion timelines).

You represent and warrant that you have all rights necessary to submit the content you create or upload and to grant the license described above.

You are solely responsible for the content you create. We do not review or moderate user content but reserve the right to remove content that violates these Terms.

8. Subscriptions and Payments

Re:Bond offers a 14-day free trial. At the end of the trial period, your subscription will automatically convert to a paid subscription and your chosen payment method will be charged unless you cancel before the trial ends. You can cancel at any time through your device's app store settings.

  • Payments are processed through the App Store (iOS) or Google Play (Android)
  • Subscriptions automatically renew unless canceled at least 24 hours before the renewal date
  • Refunds are handled according to Apple's or Google's refund policies
  • Prices may change with notice; changes apply to the next billing cycle

We may send you a reminder before your free trial ends where notification settings allow. You are responsible for canceling via your App Store or Google Play settings before the trial ends to avoid charges.

Where required by law, we provide clear renewal terms and an easy cancellation mechanism through the same medium used to subscribe (e.g., App Store or Google Play cancellation tools).

Billing and cancellation for subscriptions are handled by Apple or Google through your app store account.

You can manage or cancel your subscription through your device's app store settings.

9. Intellectual Property

The App, including its design, features, content, and underlying technology, is owned by DuoSync LLC and protected by intellectual property laws. You may not:

  • Copy, modify, or distribute the App or its content
  • Use our trademarks, logos, or branding without permission
  • Create derivative works based on the App

License Grant

Subject to your compliance with these Terms, DuoSync LLC grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the App on a device that you own or control, solely for your personal, non-commercial use.

This license does not include the right to:

  • Modify, adapt, or create derivative works of the App
  • Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code
  • Remove, alter, or obscure any proprietary notices
  • Use the App for any commercial purpose or for the benefit of any third party

This license is effective until terminated. Your rights under this license will terminate automatically if you fail to comply with any of these Terms.

10. AI-Generated Content

Re:Bond uses artificial intelligence to generate insights, suggestions, and analysis. You acknowledge that:

  • AI-generated content is provided for informational and reflective purposes only
  • AI insights are not a substitute for professional relationship counseling or therapy
  • We do not guarantee the accuracy, completeness, or suitability of AI-generated content
  • You should use your own judgment when acting on AI suggestions
  • No automated decisions with legal or significant effects are made about you based on AI analysis
  • Your personal data is not used to train third-party AI models
  • AI insights may be inaccurate, incomplete, or inappropriate for your specific situation
  • AI does not have full context about your relationship, history, or personal circumstances
  • AI-generated insights should never be the sole basis for major relationship decisions
  • Re:Bond does not diagnose, treat, or provide clinical assessment of any mental health condition
  • All insights are generated by artificial intelligence, not by human counselors or therapists

11. Not a Substitute for Professional Help

Re:Bond is not a mental health service, therapy, counseling, or substitute for professional advice of any kind (including medical, psychological, or legal advice). No therapist-client, counselor-client, or professional relationship is formed through use of the App. We do not guarantee any particular outcome for your relationship.

If you or your relationship is in crisis, please seek help from a licensed mental health professional. In the US:

  • National Suicide Prevention Lifeline: 988
  • National Domestic Violence Hotline: 1-800-799-7233
  • Crisis Text Line: Text HOME to 741741

The App is not monitored for emergencies and does not provide emergency services. If you believe you or someone else is in immediate danger, call 911 (or your local emergency number) immediately.

We are not responsible for any decisions you make based on App content.

12. Disclaimers

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING:

  • MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY OR RELIABILITY OF CONTENT
  • UNINTERRUPTED OR ERROR-FREE OPERATION

We do not warrant that the App will meet your requirements or expectations.

We are not responsible for any errors, outages, or service disruptions caused by third-party service providers, including cloud infrastructure, authentication services, or AI model providers.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUOSYNC LLC SHALL NOT BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, DATA, OR GOODWILL
  • DAMAGES RESULTING FROM YOUR USE OR INABILITY TO USE THE APP
  • DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO YOUR ACCOUNT

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE PAST 12 MONTHS, OR $100, WHICHEVER IS GREATER.

14. Indemnification

You agree to indemnify, defend, and hold harmless DuoSync LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of the App
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Content you create or share through the App

15. Termination

You may stop using the App and delete your account at any time through the App settings. Deleting your account does not cancel your subscription. You must cancel through your device's subscription settings in the App Store or Google Play.

We may suspend or terminate your access to the App at any time, with or without cause, including if we reasonably believe you have violated these Terms. Upon termination:

  • Your right to use the App immediately ceases
  • Your personal data will be deleted in accordance with our Privacy Policy, including applicable retention exceptions (e.g., backups, legal holds, and de-identified or aggregated data)
  • Content previously shared with a partner (such as shared insights and shared notes) may remain in that partner's account unless deleted by that partner or we are legally required to remove it
  • Sections of these Terms that by their nature should survive will remain in effect

16. Governing Law; Venue

These Terms are governed by the laws of the State of Washington, without regard to conflict of law rules.

Subject to Section 23 (Arbitration Agreement and Class Action Waiver), to the extent permitted by applicable law, any court action must be brought exclusively in the state or federal courts located in Washington, and each party consents to personal jurisdiction and venue in those courts.

Nothing in these Terms limits nonwaivable rights you may have under applicable consumer protection laws.

17. Dispute Resolution

Before initiating arbitration or a court proceeding, you agree to contact us at legal@duosync.net to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 60 days. If we cannot resolve the dispute informally, either party may proceed under Section 23 (Arbitration Agreement and Class Action Waiver) or in court if the dispute is not subject to arbitration.

18. Changes to Terms

We may modify these Terms from time to time. For material changes, we will provide at least 30 days' notice before the changes take effect. We will notify you of material changes by:

  • Posting the updated Terms with a new "Last updated" date
  • Sending an in-app notification or email for significant changes

Your continued use of the App after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the App and cancel any subscription.

19. Notices

We may send notices to you via email, in-app notifications, or other reasonable means using the contact information associated with your account.

You may send notices to us at legal@duosync.net. Notices are deemed received when sent by email (to the address on file) or when delivered through the App, except where applicable law requires a different method.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and DuoSync LLC regarding your use of the App and supersede any prior agreements.

22. Third-Party Links

Our App or website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review the terms and privacy policies of any third-party sites you visit.

23. Arbitration Agreement and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Agreement to Arbitrate

This Arbitration Agreement is governed by the Federal Arbitration Act and, to the extent not inconsistent with it, the laws of the State of Washington.

You and DuoSync LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the App (collectively, "Disputes") will be resolved by binding individual arbitration rather than in court, except that either party may bring individual claims in small claims court if they qualify.

Class Action Waiver

YOU AND DUOSYNC LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

Arbitration Rules

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitrator's decision will be final and binding.

Hearing format; locale. Arbitrations will be conducted by video conference or telephone by default. If an in-person hearing is required, the hearing will take place in a location reasonably convenient to the consumer, unless the parties agree otherwise or the arbitrator determines a different location is appropriate under the applicable rules.

We will pay all AAA filing, administration, and arbitrator fees to the extent required by the AAA Consumer Arbitration Rules. If the arbitrator determines your claim is frivolous under applicable law, the arbitrator may reallocate fees as permitted by the AAA Rules and applicable law.

We will register or submit our consumer arbitration clause with the AAA Consumer Clause Registry as required by the AAA Consumer Arbitration Rules and will pay applicable AAA fees required for administration.

Exceptions

This arbitration agreement does not apply to:

  • Claims that qualify for small claims court
  • Actions to protect intellectual property rights
  • Claims for injunctive or equitable relief
  • Residents of the European Economic Area, United Kingdom, or Switzerland, who retain all rights to pursue remedies under applicable consumer protection and data protection laws, including the right to lodge complaints with supervisory authorities or bring claims in local courts
  • Claims where applicable consumer protection law in your jurisdiction prohibits arbitration or forum limitations; nothing in these Terms limits nonwaivable consumer rights under applicable law

Opt-Out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to legal@duosync.net with the subject line "Arbitration Opt-Out" including your name, email address, and a clear statement that you wish to opt out. If you opt out, disputes will be handled under Sections 16 and 17 (and any applicable law).

Mass Arbitration

If 25 or more similar demands are filed within a 90-day period, the parties agree the arbitration will proceed under the administrator's applicable mass arbitration rules and fee schedule. Any batching, bellwether, or staged process will occur only if permitted by those rules and ordered by the arbitrator or agreed by the parties.

Arbitration Administrator Fallback

If the AAA is unavailable or declines to administer the arbitration, the parties will select an alternative arbitration provider by mutual agreement. If the parties cannot agree, either party may ask a state or federal court located in Washington to appoint an arbitrator, to the extent permitted by applicable law. If arbitration cannot be administered by the AAA or any agreed alternative provider for any reason, either party may pursue the dispute in the state or federal courts located in Washington, subject to Section 16 and applicable law.

Jury Trial Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AND DUOSYNC LLC WAIVE ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP.

Survival

This arbitration agreement will survive termination of your account and these Terms.

24. Additional Legal Provisions

Force Majeure

DuoSync LLC shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemics, government actions, power failures, or internet disruptions.

Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. DuoSync LLC may assign these Terms without restriction. Any attempted assignment in violation of this section shall be void.

No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect.

Statute of Limitations

To the extent permitted by applicable law, any claim arising out of or relating to these Terms or the App must be filed within one (1) year after the cause of action arises, or the claim is permanently barred.

Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

25. Platform-Specific Terms

Apple App Store. If you downloaded the App from the Apple App Store, these additional terms apply: (a) These Terms are between you and DuoSync LLC only, not with Apple Inc. ("Apple"). DuoSync LLC, not Apple, is solely responsible for the App. (b) Apple has no obligation to provide maintenance or support for the App. (c) Apple is not responsible for any product warranties, whether express or implied. (d) Apple is not responsible for addressing any claims relating to the App. (e) Apple is a third-party beneficiary of these Terms and may enforce them against you. (f) Apple is not responsible for investigating, defending, settling, or discharging any intellectual property infringement claim. (g) In the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the App (if any) to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App. (h) Your use of the App must comply with the Usage Rules set forth in the Apple Media Services Terms of Service.

Google Play. If you downloaded the App from Google Play, you acknowledge that Google LLC has no obligation or liability to you with respect to the App or these Terms.

26. Contact Us

If you have questions about these Terms of Service, please contact us:

DuoSync LLC
legal@duosync.net